Terms and Conditions
This page details our customer terms and conditions.
Our Contact details:
Artemis Flowers
Unit 10, 35 Russell Street, Johnstone, PA5 8EZ
Phone: 01505 321654
Email: artemisflowers@hotmail.co.uk to get in touch. Please note these are not checked on a regular basis. Please telephone your enquiries
Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order....PLEASE NOTE IF YOU ORDER THROUGH THE FLORIST WINDOW PAGE “we are florists”WE UNFORTUNATELY CAN’T GUARANTEE WHAT IS DELIVERED WILL BE THE SAME AS THEIR PICTURES AS WE DON’T ALWAYS HAVE THE FLOWERS AVAILABLE TO ENSURE THIS! Sorry for any inconvenience caused
We accept any debit of credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to US Dollars or your own local currency.
We accept most credit and debit card payments, Visa, Mastercard, Maestro, American Express. You may send and pay for flowers over the phone by calling us on 01505321654 or from outside the UK +441505321654
Orders that are cancelled online or via the phone are subject to a cancellation fee.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when payment has been processed. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Delivery Schedule Orders received before 12 noon MONDAY TO FRIDAY UK time for UK delivery will be delivered on the same day if required. SATURDAY DELIVERIES MUST BE ORDERED BY 10AM
Orders received after 12 noon (10 am saturdays) and International orders are generally delivered the following day.
Orders with a specified delivery date will be delivered on that day (note must be received before 12pm (10am saturday ) if for same day). Funeral tributes require at least 24 hours notice. Please note we do not deliver funeral tributes to places of worship or crematoriums as often there is no-one available to receive the flowers.
Orders placed to be delivered on a public holiday will be delivered the next working day. Online deliveries can only be in the UK. To send flowers overseas please call us on 01505321654
No timed deliveries - except for funeral tributes and weddings.
Please telephone on 01505321654if you have an emergency order.
If you require specific flowers please telephone on 01505321654 please note for funeral tributes at least 24 hours before delivery is required.
Orders are delivered ONCE. If the recipient is not home the flowers/plant are returned to the shop and a delivery note is left informing them that flowers/plant have tried to be delivered and to collect from the shop.
If a neighbour is home we will try and leave the flowers/plant with them providing they are willing to take responsibility for the delivery.
If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at Artemis Flowers earliest convenience.
Artemis Flowers are not responsible for theft or damage of flowers, plants or sundries if left.
We take care of our flowers and ensure freshness and quality at all times.
Tax Charges Orders are inclusive of 20% VAT
Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.
Guarantee - we guarantee your complete satisfaction.
Getting in touch with us, if you need to reach us, please email us using the link on the store page, alternatively, you can call on 01505321654 (International +44 1505321654 or write to us at unit 10 ,35 Russell street,Johnstone pa5 8ez United Kingdom
Privacy Policy, you can view our Privacy Policy Online.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Orders that are cancelled online or via the phone are subject to a cancellation fee.